Session 1 - Best Practices For Property Managers
Speaker - Paul Flogstad | Duration - 90 Min
This webinar by Paul Flogstad will discuss the best practices developed from over 30 years in the property management industry. Speaker Paul Flogstad has actual experience in multifamily properties. He has been a consultant to properties in 22 different states and is responsible for over 5,000 rental units. He has “real world” knowledge and is sharing many of the “secrets” of making properties run successfully.
In this webinar, he will share many ideas that will make your life easier. He will allow time for questions and comments. He will also share copies of many forms that he has used. He has taught property management and fair housing courses nationwide and is in demand as a speaker and consultant.
Join this information-packed 90 Mins session by nationally recognized housing and property management expert Paul Flogstad and take advantage of his experience.
Webinar Highlights
The following topics will be discussed:
- Fair Housing basics
- How to set up your rental office
- Applications and showing your property
- Developing good house rules
- Developing a good application
- Proper screening of applicants
- Tips on interviewing applicants
- How to deal with terrible tenants
- Evictions
- Resident Retention
- Reasonable Accommodation
- Reasonable modification
- Disability
- Assistance and service animals
- Proper verification
- Unauthorized pets
- Resident harassment and bullying
- Unauthorized occupants
- Damages to property
- Hoarding
- Policies
- File compliance
- Maintenance issues
- Tenant selection plans
Session 2 - Fair Housing Compliance & HUD Regulations: Boot Camp 2021
Speaker - Paul Flogstad | Duration - 120 Min
Finding Simple Answers to All Your Complex Fair Housing Requirements
Fair housing violations can result in penalties as high as $100,000 within a seven-year period, as well as claims for compensatory damages and attorney fees. Don’t let HUD or a lawsuit trip you up on things you can easily fix with the right instruction and knowledge.
Join this information-packed 120 Mins seminar by nationally recognized fair housing expert Paul Flogstad and get answers to all your basic fair housing questions at one time. This webinar will cover all the basics of fair housing. It will include the basics of fair housing including the protected classes. Also included is a section on fair housing for maintenance staff. Over 62% of complaints to HUD are related to maintenance issues. During the webinar, Paul will also cover the latest updates to criminal screening, reasonable accommodation and service/companion animals, disparate impact, and limited English proficiency.
Webinar Objectives
The goal of this session is to provide a better understanding of fair housing laws and how they affect property managers and owners on a daily basis. This information will help you avoid a fair housing complaint. These complaints could result in penalties and court judgments running into thousands of dollars. By having this knowledge, you will avoid complaints and treat all your tenants fairly.
Webinar Agenda
- What are the seven protected classes?
- Who enforces fair housing laws?
- What to do if I have a complaint filed against me.
- What are reasonable accommodations and modifications?
- How do I handle requests for service/assistance animals?
- What can I ask when screening an applicant?
- What is an individualized assessment concerning criminal screening?
- How do I handle maintenance requests?
- Many other tips on typical questions that come
Webinar Highlights
During the session, Paul will provide many “real world” examples that will be of value.
Along with the presentation handouts, you will also get a chance to ask questions, discuss your challenges with Paul and get specific answers relative to your property and situation.
Session 3 - Everything You Need to Know Now About Fair Housing
Speaker - Anne Sadovsky | Duration - 90 Min
We have had more changes in fair housing laws and rulings in the past 3 years since 1988. We often feel like we are swimming in muddy waters due to unclear changes. Plus, we listen to rumours and receive misinformation.
Get clear on correct information and changes regarding each Federally protected class. Learn what the laws address regarding Race, Color and National Origin. Gender/Sex is more than male and female. The LGBTQA community has gained a great deal of attention and protection. Our industry seems confused about allowing religious symbols on display. Family status, number of occupants and occupancy standards are in question and changing. Handicapped/Disability protection is a challenge especially regarding service/support animals.
Join this webinar as our expert speaker Anne reviews the status of all the protected classes and the challenges the onsite teams are experiencing.
Webinar Highlights
- Racial unrest in America is at a boiling point…how does that show up in apartment communities? What is the manager/staff responsibilities?
- People from all over the world occupy apartments in America. Many different languages create misunderstandings.
- Sexual Harassment cases are on the uprise. Many properties, owners and onsite team members are being sued.
- Get a clear definition of family status and occupancy standards
The biggest number of complaints filed today are disability related, biggest issues are animals and parking.
Session 4 - How to deal with resident infractions: hoarding, harassment, unauthorized occupants and pets, noise, parking, etc.
Speaker - Paul Flogstad | Duration - 60 Min
This webinar will cover many of the common issues facing property managers and property owners today. This session by expert speaker Paul Flogstad will go over how to correctly document various tenant violations and strategies and techniques for documenting and solving resident violations. Also, one of the hot topics is Assistance animals. You will learn the correct way to handle these requests.
Webinar Agenda
- Answers to many questions about service/assistive animals
- What can I do with a resident who is a hoarder?
- How do I handle resident harassment and bullying?
- What do I do about pets and companion/service animals?
- How do I handle unauthorized residents?
- Subleasing?
- What do I do with pet infraction’s?
- I have parking violations-now what?
- Damages found during inspections.
- Drugs – smoking weed, now what?
- How to handle noise complaints.
- How about amenities violations?
- Communication documentation
- Texting documentation.
- What tools do I need?
Webinar Highlights
All of these problems are a daily occurrence at most properties. This webinar will give you fresh ideas to deal with the issues and the residents involved. You will learn to not run afoul of fair housing issues when dealing with these situations.
Session 5 - How to Deal with Difficult Tenants and Their Complaints
Speaker - Paul Flogstad | Duration - 60 Min
As a landlord or property manager, it might feel like your tenants are always complaining about something. Yes, you’re legally obligated to abide by certain tenant rights laws, but you still have the opportunity to resolve tenant complaints peacefully and diplomatically. To start, let’s cover what renters care about when it comes to their home or apartment. Along with the top-requested amenities renters want, they also don’t want to deal with the following:
- Noisy Neighbors
- Pests
- Appliance/Maintenance Issues
- Safety Concerns
- Ask yourself if this is the type of person who raises unreasonable complaints all the time, or has this person historically been reasonable in his or her requests?
- If the latter’s the case, you might want to try working with the person to solve the problem for the sake of maintaining the relationship.
- One “unreasonable” request, if isolated, isn’t a big deal in the long run. But if this is part of a pattern of unreasonable complaints, you’ll want to find an alternative resolution.
Webinar Objectives
Terrible tenants can make your job as a landlord tough. Some of them pay rent late every month, while others are careless and damage your property. Most property owners face the hassle of dealing with difficult tenants at some point, and it is not easy.
Applicant screening is excellent for weeding out many tenants that may become an issue down the road. However, it does not account for changes in a tenant’s financial circumstances, emotional state, or personal situations. This webinar will review these common problem tenants so you can recognize them early and respond accordingly.
Webinar Agenda
We will deal with best practices on how to deal effectively with these tenants. Also provided are proactive steps than landlords can take to deal with them. A number of strategies will be brought forth to ensure your success.
Webinar Highlights
We will cover the following types of tenants and how to work with them:
- Late or partial-paying payers
- Wrecking balls
- Hosts to all
- Whiners
- Indulgent pet owners
- A Bull in a China Shop
- Day Late and A Dollar Short
- How to Deal with Tenants Who Break the Law
- How to Deal With Tenants Who Complain Constantly
There are a number of common tenant problems and we will discus solutions. These problems are:
- Pest Problems
- Roofing Issues
- Broken Appliances
- Security Deposit Issues
- Violation of Rules
- Past-Due Utilities
- Purposeful Damage
- Illegal Use of the Home
Session 6 - How to Handle Everyday Multi-Family Management Issues
Speaker - Paul Flogstad | Duration - 60 Min
This webinar by Paul Flogstad will discuss what a manager or property owner deals with on a daily basis. He'll provide you with a new way of handling these situations. Sometimes managers need fresh ideas on how to handle these issues. During the webinar, Paul'll provide fresh new ideas that you can use every day. Residents aren’t always on their best behavior and one must document the infractions so that your property provides safe and peaceful enjoyment for everyone.
Webinar Objectives
- What can I do with a resident who is a hoarder?
- How do I handle resident harassment and bullying?
- What do I do about pets and companion/service animals?
- How do I handle unauthorized residents?
- Subleasing?
- What do I do with pet infraction’s?
- I have parking violations-now what?
- Damages found during inspections.
- Drugs – smoking weed, now what?
- How to handle noise complaints.
- How about amenities violations?
- Communication documentation
- Texting documentation.
- What tools do I need?
- Rules on Assistance animals
Webinar Agenda
During this webinar, Paul will discuss some other reasons for bullying that may not be apparent such as transitioning into an assisted living community can be stressful for some, and new residents may feel a sense of powerlessness moving into a more supportive, communal environment. Therefore, they make seek out a way to demonstrate some form of control..
Residents may also live with certain health conditions, which may contribute to aggressive behavior.
Webinar Highlights
This webinar covers many of the common issues facing property managers and property owners today. Paul will go over on how to correctly document various tenant violations and strategies and techniques for documenting and solving resident violations. He'll are assistance animals and the latest rulings on verification. This has been a “hot topic” recently and you will receive guidance and what to do.
All of these problems are a daily occurrence at most properties. This webinar will give you fresh ideas to deal with the issues and the residents involved. You will learn to not run afoul of fair housing issues when dealing with these situations.
Correct documentation of the various violations is key. Paul will discuss what proof is needed when one has to go to court to evict a tenant.
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